Jackpot City Casino Review 2021: Is JackpotCity Legit?

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100% Match Bonus to the two first deposits!

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Overview
  • Online Since: 1998
  • Min. Deposit: EUR/USD 10
  • Payout Speed: Between 1 minute (e-wallets) and 7 days (bank transfers)
  • Languages: Czech, English, Finnish, French, German, Greek, Italian, Japanese, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
  • Licenses: Malta Gaming Authority, Kahnawake Gaming Commission
  • US Players: Not Accepted
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If you’re looking to experience the thrilling casino scene Las Vegas has to offer, but appreciate the comfort of playing from your chair, JackpoCity Casino is the perfect place to be. Although this online gaming site only exists on your screen, it perfectly depicts the atmosphere and excitement of playing in some of the most glamorous Las Vegas brick and mortar casinos. If you want to learn more about JackpotCity’s glitz and glamour, you’ve come to the right place. Read our JackpotCity Casino review and find out everything you need to know about this industry veteran.

Pros / Cons

  • Over two decades in the gambling industry
  • A wide range of payment methods available
  • Fantastic mobile casino
  • Over a dozen languages supported
  • Customer support available around the clock
  • No phone support
  • Not Available for UK and US players

JackpotCasino Welcome Page

Jackpot City Casino Registration Process

To enjoy the casino’s fantastic welcome bonus, first, you need to sign up and make a deposit using one of the supported payment methods. Here’s a step by step guide on how to sign up with JackpotCity Casino:

  1. Fill out all of the required details
  2. Once you’ve filled out all of the required details, click on the “Get Started” button
  3. Choose a deposit method and input the desired deposit amount
  4. Once the deposit goes through, you can start playing!

Jackpot City Casino Restricted Countries

Due to licensing requirements and restrictions, players from certain regions and countries can’t register with this online gaming site. If you’re from any of the following territories, you won’t be able to access JackpotCity Casino: Australia Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong Hungary, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Puerto Rico, Romania, Singapore, South Africa, Spain, Switzerland, Taiwan, Turkey, United Kingdom, USA, Virgin Islands, U.S.

The best way to check accurate and up-to-date information is to visit JackpotCity Casino’s T&Cs page, which is regularly updated and covers all of the legal aspects of gambling you should be aware of before you play. With all of this said, keep in mind that laws and regulations can change at any point. Different countries impose different age restrictions and have more lenient or strict gambling laws. That’s why we recommend you to also follow our updated information on JackpotCity Casino.

Design and Usability

From the moment you load up the JackpotCity Casino website, you’ll be overwhelmed with the shiny colors and bright lights of the big city. The visual design of the platform is very appealing and pleasing to the eye. But, aside from the visual appearance, how does the site perform when it comes to the usability of the user interface?

After spending hours on the platform, we find it to be well-organized and streamlined. All of the essential tabs are in eyesight. You can easily switch the interface language, access the banking section, customer support, promotions, and other important tabs.

Taking this into account, we must also mention that the interface changes drastically when you sign up. For example, the mobile section is easily accessible when you’re not signed in, while it disappears completely once you log into your profile.

With this said, for inexperienced casino players, JackpotCity Casino’s interface may be confusing at times. This is not because the site is poorly designed, but rather because sometimes the options and interface can get complex and overwhelming.

Jackpot City Casino App on Your Mobile

JackpotCity is one of the veterans in the online gambling business. That said, they understand the importance of keeping up with the latest trends and technological advancements. They have created an immersive mobile gaming platform, which can be accessed both through your mobile device’s browser and through dedicated mobile apps. Their apps are available for both Android and iOS users, and in general, offer a bit more content compared to the web-based version.

If you want to play on the go, but don’t want to download any apps, you’ll still be able to enjoy what this site has to offer. With all of this in mind, not all of the payment methods that are available for desktop users are also at the disposal of mobile users. The same goes for the game library, which is also a bit harder to navigate on mobile devices compared to the desktop version.

JackpotCasino live casino

Online Casino Games Overview: Jackpot City Slots, Poker & More

If you’re looking for a diverse library of games, few casinos can match what JackpotCity is offering. With an ever-growing library of offer 660 casino games, you’ll never run out of choices. Powered by industry-leading provides such as NetEnt and Microgaming, the casino has a well-rounded game library of live casino games, table games, poker, and slots. Of course, the latter takes up the most space in their portfolio, with over 500 unique games available to choose from.

If you’re a player who likes to chase big wins when gambling online, you’ll be glad to hear that JackpotCity Casino definitely lives up to its name, and features some of the best progressive jackpot slots on its platform. This includes the hugely popular Mega Moolah and Mega Moolah Isis, as well as Treasure Nile and King Cashalot.

In terms of table games, there’s also quite a bit of options to choose from. You can play single-player games or decide to enter a tournament and compete for big prizes against other players. Currently, there are a little over 90 casino table games, including several live casino titles. This brings us to the next important topic.

JackpotCasino live casino

JackpotCity Live Casino

JackpotCity Casino offers a solid, but not too impressive live casino section. There are currently a little over fifteen games available in their live casino library. Although there aren’t that many live casino games, the diversity of options is good. They have managed to include at least one of each of the most popular live casino games, including:

  • Roulette
  • Blackjack
  • Hold’em Poker
  • Baccarat
  • Super Sic Bo
  • 3 Card Poker
  • Deal or no Deal

While the selection is fairly small and doesn’t take much time to go through it, the total lack of filters in the live casino section is a bit disappointing. That said, there is a search function, which you can use if you know the exact name of the game you’re looking for. As of writing this review, their live casino platform is powered exclusively by one of the leading live casino game providers, Evolution Gaming.

What’s the Selection of Promotions Like?

If you decide to sign up with JackpotCIty Casino, you can look forward to a very generous welcome bonus available for all new players. Every new player is welcomed with a sign-up bonus worth up to €/$1600. This is a deposit match bonus, meaning that you have to deposit a certain amount of money to claim it. This offer is divided into four separate deposit bonus rewards, as illustrated in the table below:

Deposit Bonus Amount Minimum Required Deposit
1st Deposit 100%  Deposit Match, up to  €/$400 €/$10
2nd Deposit 100%  Deposit Match, up to  €/$400 €/$10
3rd Deposit 100%  Deposit Match, up to  €/$400 €/$10
4th Deposit 100%  Deposit Match, up to  €/$400 €/$10
Available to all new players. Must be 18+ to play. No bonus code required. Various T&Cs apply.

From the moment you sign up, you have seven days to claim the welcome bonus. The bonus money is subject to a minimum wagering requirement of 70x before you can withdraw it from the casino. In terms of exact wagering contribution of different types of game, this is what you can expect from each game available in their library:

  • Slots, Keno and scratch card games – 100%
  • Table poker, blackjack, roulette, video poker – 8%
  • Classic Blackjack, All Aces video poker, al Jacks or Better video poker – 2%
  • Baccarat, craps, Red Dog, Sic Bo, Progressive Jackpots – 0%

JackpotCity Casino Bonuses for Existing Players

The massive welcome bonus does a great job in luring you to sign up with the site, but what else is there for those who decide to commit to this site in the long run? Well, prepare yourself, because the sky is the limit when it comes to JackpotCity Casino bonuses!

After signing up with the casino, we noticed that they have a calendar showcasing all of the available promotions. From our experience, JackpotCity Casino offers monthly, weekly, and often even daily offers. The offers range from free spins bonus deals to deposit bonuses, cashback deals, and many other game-centered promotions.

With this in mind, it’s important to mention that these offers can change multiple times over the year, so it’s best to sign up and see for yourself what deals are currently available on their site. Overall, while we would like to see a more transparent policy regarding their bonuses for existing players, we understand that the casino tries to keep an element of surprise by promising bonuses and not revealing too many details to those who haven’t signed up.

JackpotCity Casino VIP Club

As is the case with most online casinos, JackpotCity doesn’t give away many details about their VIP Club. What we do know is that the casino has created a six-tier loyalty reward system. When you sign up with them, you start at the Bronze tier and are rewarded with 2500 loyalty points the moment you register an account at the site. Besides Bronze, there are a total of six tiers, including Silver, Gold, Platinum, and Privé.

Every time you deposit or play at the casino, you will get a certain amount of loyalty points. By collecting loyalty points, you can progress through the tiers and enjoy increasingly beneficial advantages at the casino. Additionally, when you amass enough points, you can redeem them for bonus credits you can spend on your favorite casino games. Overall, the JackpotCity Casino VIP Club is very well thought-out and offers players additional playthrough value for their money.

Deposit and Withdrawal Options

If you like having a wide array of payment options when playing online, then JackpotCity Casino has got you covered no matter which payment method you prefer using. Of course, the most popular options on this site are e-wallets and credit/debit cards.

You can also opt for bank transfers, though bank transactions take much more time to complete compared to the previous options. In terms of specific payment methods available, the options can vary depending on your location. With that in mind, we’ve included the most popular payment methods in the table below:

Payment Method Available for Deposit Available for Withdrawal
Visa Yes Yes
Visa Debit Yes Yes
Visa Electron Yes Yes
MasterCard Yes Yes
Maestro Yes No
PayPal Yes Yes
Skrill Yes Yes
Neteller Yes Yes
Paysafecard Yes No
Bank Transfer Yes Yes
Bank Wire Yes No

This is also a good place to mention again that the casino is focused on a couple of markets, in which players are offered slightly more payment options. For example, Canadian players can choose from most options compared to players from other regions. They can exclusively use services like iDebit and INSTADEBIT. On the other hand, players from New Zealand and the Asian markets have the option of using Neosurf and Astropay respectively.

With all of this in mind, JackpotCity Casino doesn’t share a lot of payment information until after you sign up. Even then, there is scarce information regarding exact transaction timeframes and maximum limits. The minimum deposit amount is set at €/$10 for most payment options. The maximum daily limit is usually set at €/$10,000, though VIP casino members can enjoy more favorable transaction terms.

JackpotCity Casino Deposit and Withdrawal Timeframes

As is the case in most online casinos, the deposits get processed almost instantly. In terms of withdrawals, there is no precise information on withdrawal times. But, we’ll give you a ballpark estimate of how long you can expect to wait depending on what payment method you select:

  • E-wallets – Between 24 and 48 hours
  • Bank Transfers – From 2 to 5 days
  • Credit and Debit Cards – Between 3 and 7 days

How to Withdraw Money from JackpotCity Casino

Making withdrawal transactions at JackpotCity Casino is fairly simple and straightforward. All you need to do is follow these steps:

  1. Go to the Banking section of your profile
  2. Select “Withdrawal”
  3. Choose the payment method
  4. Input the required details and check if everything is correct
  5. After you confirm your withdrawal request, the casino places a 24-hour pending period, after which the transaction is processed

Service and Customer Support

If you face any issues while playing on this site, you can rest assured in knowing JackpotCity Casino offers around the clock customer support. From Monday to Sunday, 24 hours a day, you can contact them for any queries you might have.

In case you need to contact them, you have two options at your disposal – email support and live chat. The latter is always the best option if you’re looking for quick help and require an immediate reply. If you have a question that’s not very urgent, the email support contact channel is a good option, as you will get a reply within a few hours most often. Both support channels are available in several different languages.

In line with this, we should also mention that as of yet, JackpotCity Casino still doesn’t have a phone support line or a callback option. Considering how long this gaming site has been around, the lack of these features is a bit disappointing.

We were also pleased to see that the casino also recently introduced an FAQ section, where you can find helpful answers to some of the most common casino-related questions. It covers around two dozen frequently asked questions and offer a great alternative if you have an urgent query, but don’t want to contact live support.

FAQs JackpotCity Casino

Whenever you’re trying out an online casino for the first time, it’s normal to be careful and have some questions regarding its business practices and security features. To save you time on research, we’ve compiled a list of the most frequently asked questions, with useful questions included.

Is JackpotCity Casino safe to play at?

Yes, JackpotCity Casino is a legit online gambling site. They are one of the veterans of the online casino scene and have been in business since 1998. In terms of licensing, they are fully licensed and regulated by the Malta Gaming Authority. The casino is also certified by eCogra and has a detailed and transparent security policy available on its site.

Who Owns JackpotCity Casino?

JackpotCity Casino is owned and operated by Bayton Ltd, a Maltese registered company licensed under the Malta Gaming Authority. Bayton Ltd is a reputable and trusted company that operates nearly a dozen online casinos aside from JackpotCity. This includes popular sites such as Ruby Fortune Casino and Spin Palace.

Does JackpotCity Casino accept PayPal?

Yes, JackpotCity Casino provides its customers with the option of making PayPal transactions on the site. That being said, the availability of this payment method will vary depending on your location, as there are some country restrictions.

What’s the Minimum Deposit to Claim the JackpotCity Casino Welcome Bonus?

JackpotCity Casino promises a huge bonus to all of its new sign-ups, worth up to €/$1600 in free bonus money. To trigger this bonus, you must deposit a minimum of €/$10 on your first transaction and opt-in for the bonus offer.

Can I play games at JackpotCity Casino for free?

Yes, you can play most of JackpotCity Casino games for free in demo mode without having to deposit into the casino. That said, to enjoy all of their free casino games, you will first need to register an account. You can do this in just a few steps, by following the instructions we provided you with on this page.

Can I play JackpotCity Casino games on my phone?

JackpotCity has created dedicated apps for both Android and iOS users, so you can play all of their most popular games while on the go. If you wish, you can also access their website directly from your mobile browser and avoid downloading any apps.

Final Thoughts

From the available payment methods and supported languages, it’s clear to see that JackpotCity Casino specifically targets a few main markets. Canada is by far in the first place, followed by Germany, New Zealand, and Ireland. Aside from these target countries, the casino accepts players from all over the world. However, US and UK players can’t sign up with this site.

There are a few slight improvements the casino could make going into the future. The most notable issues we had are in regards to the lack of phone support and not enough transparency in their bonus and VIP offers.

Still and all, there are no significant flaws that would deter players from signing up with this industry veteran. It’s a trustworthy and time-tested site that has a lot of good content to offer. It offers a very generous sign-up bonus and follows it up with regular deals if you decide to continue playing. Regardless if you’re an experienced high roller or a beginner just starting, JackpotCity Casino is the place to be.

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100% Match Bonus to the two first deposits!